Checkout in the ticket shop
Visitors choose their payment method in the booking flow. Orbance Payments uses the Payment Element; PayPal redirects to PayPal checkout.
Payments
Payments in the ticket shop – secure and transparent
Accept online payments through Orbance Payments and PayPal, enable offline methods and keep payouts, platform fee and payment status in view.
Payment methods
Online, PayPal and offline – flexibly selectable
Enable the methods that fit your events per organization – each active method appears in the ticket shop checkout.
Stripe Connect for organizers: card, Klarna, Amazon Pay, SEPA direct debit, EPS, iDEAL, Bancontact, Revolut Pay, Apple Pay and Google Pay – depending on activation in the portal.
Stripe Connect for organizers: card, Klarna, Amazon Pay, SEPA direct debit, EPS, iDEAL, Bancontact, Revolut Pay, Apple Pay and Google Pay – depending on activation in the portal.
Checkout & payoutFrom payment to your account
Customers pay in the ticket shop – you see status and transactions in Orbance and receive payouts to your bank account.
Payouts & overview
Payouts from Stripe to your linked bank account – with payout overview in the portal. PayPal payments run through your connected business account.
Guided onboarding
Set up Orbance Payments and PayPal once per organization – with status from "Setup open" to "Active".
Payment status in bookings
Pending, paid, partially paid, refunded or failed – per booking in overview and detail view.
No card storage in the shop
Payment data is processed through certified providers – TLS-protected, without storing sensitive card data in your ticket shop.
SetupReady in a few steps
Maintain company data in the organization, set up Orbance Payments through guided onboarding and optionally connect PayPal. Then enable the desired payment methods for the ticket shop.
Money flowTransparent from ticket to payout
The customer pays the ticket amount – optionally plus ticket service fee. The Orbance platform fee is calculated on the ticket subtotal and automatically retained on payout.
Transparency
Clear rules, no surprises
Fees and payouts are traceable – for you and your team.
Platform fee
Percentage on the ticket subtotal for online payments – depending on your Orbance plan (Free 3%, Starter 2.5%, Space 1.5%, Orbit 1%), capped at €15 per ticket.
Optional ticket service fee
Optional surcharge in the ticket shop – independent of platform and payment provider fees. You set percentage and/or fixed amount.
Payout schedule
Payouts follow the payment provider's timelines. In the portal you see status, amounts and history of your transfers.
Ready to accept online payments?
Set up Orbance Payments, connect PayPal and start ticket sales – with clear fees and full control in the app.
FAQ
Frequently asked questions about payments
Short answers on payment methods, setup, fees and offline options.
Orbance Payments (Powered by Stripe) and PayPal Commerce. Through Orbance Payments you can offer card, Klarna, SEPA, Apple Pay, Google Pay and more depending on activation. PayPal runs as its own checkout via your business account.
Yes. Invoice, prepayment or manual payment with your own instructions – without immediate online checkout. You enable methods in payment settings and they appear for selection in the ticket shop.
Under Settings → Payments, maintain company data first, start "Set up Orbance Payments" and complete onboarding. At "Active" status, enable the desired payment methods for the ticket shop.
For successful online payments, Orbance charges a percentage on the ticket subtotal – 3, 2.5, 1.5 or 1 percent depending on plan, capped at €15 per ticket. It is automatically retained on payout. See the pricing page for details.
In Bookings & attendees: payment status per booking, transactions and refunds in the detail view. With Orbance Payments additionally payout overview in the portal payments area.